Salary Stories: Banking and Finance Jobs: Assistant Branch Manager

by Dr. Al Lee, PhD

With the banking industry still in recovery mode, many recent graduates are wondering if a career in finance is the best choice. For those interested in banking jobs, there's good news from the Bureau of Labor Statistics - although banking and finance jobs are expected to grow more slowly than jobs in other industries, the number of local branches is expected to increase along with demand for more branch managers and tellers.

In this Salary Story, we get to hear first-hand from an assistant branch manager about what banking jobs are really like. If you're interested in a career in finance, this interview provides a banking job description and describes some of the challenges and rewards of working in a banking career.

PayScale: What is your assistant branch manager job description ?

I am responsible for a team of seven customer services representatives and five financial service managers. I am responsible for their hires, coaching, balancing, guiding them through their careers to pursue different goals in their lives. I also am the person who is in charge of balancing and auditing the branch, auditing mutual funds, ordering cash for the bank, verification of all reports produced, and selling related products to clients. Client retention is a big part of my job as well as increasing the share wallet. I started as a customer service representative, and from there I found out that I really enjoy customer service. This led to another position that existed at that moment which was problem resolution. I started coaching people on what I knew so we would all have the same harmony. After a few years I was chosen to become assistant branch manager to open and operate the only branch in Canada that opens seven days a week. Customer service and coaching. The most amazing reward is when you see that the people that you coached...

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